function getComments(reset) {
    if (reset) {
        resetComments();
    }
    if (!workorderid || workorderid == "") return;
    $('#mask_over_bg').show();
    worequest("GetComments", workorderid, function (data) {
        $('#mask_over_bg').hide();
        if (typeof (data) === "string") {
            return;
        }
        $("#li_comments").data("loaded", true);
        internal?.load(data);
    }, function (err) {
        $('#mask_over_bg').hide();
    });
}

function showComment(comment, isfirst) {
    var commoentctrl = $("#divcomments");
    var div = $("<div class='msgdiv'></div>").appendTo(commoentctrl);
    if (isfirst)
        div.css("margin-top", 0);

    var divuser = $("<div class='msgtime'></div>").appendTo(div);
    divuser.append($("<div style='float:left;font-weight: bold;'></div>").text(comment.UserName));
    divuser.append($("<div style='float:right;color: #aaa;'></div>").text(comment.SubmitDateStr));

    var divcontent = $("<div></div>").appendTo(div);
    var contentctrl = $("<div style='clear:both;'></div>");
    divcontent.append(contentctrl);
    contentctrl.html(replaceHtmlText(comment.Comment));
    if (comment.FollowUp && comment.FollowUp !== "") {
        var sendto = "";
        var emails = comment.FollowUp.split(';');
        if (emails && emails.length > 0) {
            for (var i = 0; i < emails.length; i++) {
                sendto += emails[i] + "\r\n";
            }
        }

        if (sendto !== "")
            sendto = GetTextByKey("P_WO_SENTTO_COLON", "Sent To :") + "\r\n" + sendto;
        var div_status = $("<div style='float:right;font-weight: bold;color: #aaa;'></div>").text(GetTextByKey('P_WO_SENT', 'Sent')).attr('title', sendto);
        divcontent.append(div_status);
    }
}

function addWorkOrderComment(comment) {
    if ($.trim(comment) == "") {
        //showAlert(GetTextByKey("P_FR_PLEASEINPUTTHECOMMENT", "Please input the comment."), GetTextByKey("P_WO_ERROR", 'Error'));
        return;
    }

    var param = JSON.stringify([workorderid, comment]);
    param = htmlencode(param);
    $('#mask_over_bg').show();
    worequest("AddWorkOrderComment", param, function (data) {
        $('#mask_over_bg').hide();
        if (data !== "") {
            showAlert(data, GetTextByKey("P_WO_ERROR", 'Error'));
            return;
        }
        if (typeof internal !== 'undefined') {
            internal.text = '';
        }
        $('#commentsinputcount').text("0/" + $('#dialog_comments').attr("maxlength"));
        getComments();
    }, function (err) {
        $('#mask_over_bg').hide();
    });
}

function resetComments() {
    if (typeof internal !== 'undefined') {
        internal.text = '';
        internal.load();
    }

}


var communicationsLoading = false;
var communicationsLoadingWaitCount = 0;
/**Communication */
function getCommunications(reset) {
    if (reset) {
        resetCommunications();
    }
    if (communicationsLoading) {
        communicationsLoadingWaitCount++;
        return;
    }
    communicationsLoading = true;

    if (!workorderid || workorderid == "") return;
    $('#mask_over_bg').show();
    worequest("GetCommunications", workorderid, function (data) {
        communicationsLoading = false;
        $('#mask_over_bg').hide();
        if (typeof (data) === "string") {
            return;
        }
        $("#li_communications").data("loaded", true);
        customer?.load(data, customercontacts, followers);

        if (communicationsLoadingWaitCount > 0) {
            communicationsLoadingWaitCount = 0;
            getCommunications(reset);
        }
    }, function (err) {
        communicationsLoading = false;
        if (communicationsLoadingWaitCount > 0) {
            communicationsLoadingWaitCount = 0;
            getCommunications(reset);
        }
        $('#mask_over_bg').hide();
    });
}

function showCommunication(txt, isfirst) {
    var commoentctrl = $("#divcommunications");
    var div = $("<div class='txtdiv'></div>").appendTo(commoentctrl);
    if (isfirst)
        div.css("margin-top", 0);
    var name = "";
    if (txt.IsReply) {
        for (var i = 0; i < customercontacts.length; i++) {
            var contact = customercontacts[i];
            if (isEmail(txt.Sender)) {
                if (contact.Email === txt.Sender) {
                    name = contact.Name;
                    break;
                }
            }
            else {
                if (contact.MobilePhone === txt.Sender) {
                    name = contact.Name;
                    break;
                }
            }
        }
    }
    if (name !== "") {
        $("<div style='font-weight:bold;'></div>").text(name).appendTo(div);
    }

    var sendto = "";
    if (!txt.IsReply && txt.OriPhoneNumbers && txt.OriPhoneNumbers.length > 0) {
        for (var i = 0; i < txt.OriPhoneNumbers.length; i++) {
            var oriph = txt.OriPhoneNumbers[i];
            if (customercontacts && customercontacts.length > 0) {
                var cname = "";
                for (var j = 0; j < customercontacts.length; j++) {
                    var contact = customercontacts[j];
                    if (isEmail(oriph)) {
                        if (contact.Email === oriph) {
                            cname = contact.Email + " - " + contact.Name + "\r\n";
                            break;
                        }
                    }
                    else {
                        if (contact.MobilePhone === oriph) {
                            cname = contact.MobilePhone + " - " + contact.Name + "\r\n";
                            break;
                        }
                    }
                }
                if (cname === "") {
                    for (var j = 0; j < followers.length; j++) {
                        var follower = followers[j];
                        if (isEmail(oriph)) {
                            if (follower.Email === oriph) {
                                cname = follower.Email + " - " + follower.Name + "\r\n";
                                break;
                            }
                        }
                        else {
                            if (follower.MobilePhone === oriph) {
                                cname = follower.MobilePhone + " - " + follower.Name + "\r\n";
                                break;
                            }
                        }
                    }
                }
                if (cname === "")
                    sendto += oriph + "\r\n";
                else
                    sendto += cname;
            }
            else {
                sendto += oriph + "\r\n";
            }
        }
    }

    if (sendto !== "")
        sendto = GetTextByKey("P_WO_SENTTO_COLON", "Send To :") + "\r\n" + sendto;

    $("<div class='txttime'></div>").text(((txt.IsReply && $.trim(txt.FormatSender) !== "") ? txt.FormatSender : txt.Sender) + " - " + txt.TimeStr).attr('title', txt.IsReply ? "" : sendto).appendTo(div);
    var contentctrl = $("<div></div>").appendTo(div);
    if (txt.Message.toLowerCase().indexOf("http://") >= 0 || txt.Message.toLowerCase().indexOf("https://") >= 0) {
        contentctrl.html(formatUrl(txt.Message));
    }
    else {
        contentctrl.text(txt.Message);
    }
    if (txt.IsReply)
        contentctrl.addClass("txtother");
    else {
        contentctrl.addClass("txtself");
        var status = getMsgStatus(txt);
        if (status.Status != -100) {
            var statustext = "";
            if (status.Status == 0) {
                statustext = GetTextByKey("P_WO_XXXXXX", "Pending");
                contentctrl.css("background-color", "#FFC107");
            }
            else if (status.Status == 1) {
                statustext = GetTextByKey("P_WO_XXXXXX", "Sent");
            }
            else if (status.Status == 9) {
                statustext = GetTextByKey("P_WO_XXXXXX", "Failed");
                contentctrl.css("background-color", "#FFC107");
            }
            else if (status.Status == 10) {
                statustext = GetTextByKey("P_WO_XXXXXX", "Opt-Out");
                contentctrl.css("background-color", "#FFC107");
            }
            else if (status.Status == 412) {
                statustext = GetTextByKey("P_WO_XXXXXX", "Landline");
                contentctrl.css("background-color", "#FFC107");
            }
            else {
                statustext = GetTextByKey("P_WO_XXXXXX", "Undelivered");
                contentctrl.css("background-color", "#FFC107");
            }

            var divstatus = $("<div style='text-align:right;margin-top:3px;font-weight:bold;margin-right:-12px;font-size:10px;'>Failed</div>").text(statustext);
            if (status.Status == -10)
                divstatus.attr('title', status.StatusMsg)
        }
        contentctrl.append(divstatus);
        div.css("text-align", "right");
    }
}

function getMsgStatus(txt) {
    var status = -100;//没有状态，页面上不显示
    var ls = [];
    var statusmsg = "";
    if (!txt.StatusIncorrect && txt.Participator != null && txt.Participator.length > 0) {
        for (var i = 0; i < txt.Participator.length; i++) {
            var p = txt.Participator[i];
            if (!isEmail(p.CustomerNumber)) {
                if (ls.indexOf(p.Status) < 0)
                    ls.push(p.Status);

                if (statusmsg == "")
                    statusmsg = p.CustomerNumber + ": ";
                else
                    statusmsg += "\r\n" + p.CustomerNumber + ": ";

                if (p.Status == 0) {
                    statusmsg += GetTextByKey("P_WO_XXXXXX", "Undelivered");
                }
                else if (p.Status == 1) {
                    statusmsg += GetTextByKey("P_WO_XXXXXX", "Sent");
                }
                else if (p.Status == 9) {
                    statusmsg += GetTextByKey("P_WO_XXXXXX", "Failed");
                }
            }
        }
    }
    if (ls.length == 1)
        status = ls[0];
    else if (ls.length > 1)
        status = -10;//多种状态
    return { Status: status, StatusMsg: statusmsg };
}

function addWorkOrderCommunication() {
    var pmemails = customer?.contacts;
    if (pmemails == null || pmemails.length === 0) {
        showAlert(GetTextByKey("P_WO_PLEASEINPUTTHEPHONENUMBEROREMAL", "Please input the phone number or email."), GetTextByKey("P_WO_ERROR", 'Error'));
        return;
    }

    var comm = customer?.text;
    if ($.trim(comm) == "") {
        showAlert(GetTextByKey("P_WO_PLEASEINPUTTHEMESSAGE", "Please input the message."), GetTextByKey("P_WO_ERROR", 'Error'));
        return;
    }

    var includeStatusLink = customer?.statusLink;

    var param = JSON.stringify([workorderid, JSON.stringify(pmemails), comm, (includeStatusLink ? "1" : "0")]);
    param = htmlencode(param);
    $('#mask_over_bg').show();
    worequest("AddWorkOrderCommunication", param, function (data) {
        $('#mask_over_bg').hide();
        if (data !== "") {
            showAlert(data, GetTextByKey("P_WO_ERROR", 'Error'));
            return;
        }
        if (typeof customer !== 'undefined') {
            customer.text = '';
        }
        $('#msginputcount').text("0/" + $('#dialog_communications').attr("maxlength"));
        getCommunications();
    }, function (err) {
        $('#mask_over_bg').hide();
    });
}

function OnAddCommunication() {
    addWorkOrderCommunication();
}

function resetCommunications() {
    if (typeof customer !== 'undefined') {
        customer.text = '';
        customer.load();
    }

}

function setPhoneNumber() {
    if (customercontacts) {
        var names = "";
        for (var i = 0; i < customercontacts.length; i++) {
            var c = customercontacts[i];
            if (c.OptOut || c.OptOut_BC) continue;
            var mp = $.trim(c.MobilePhone);
            var email = $.trim(c.Email);
            if ((c.ContactPreference == "0" && (checkPhoneNumber(mp))
                || (c.ContactPreference == "1" && isEmail(email)))) {
                if (names == "")
                    names = c.Name;
                else
                    names += ";" + c.Name;
            }
        }
        if (typeof customer !== 'undefined') {
            customer.contacts = customercontacts;
        }
        $('#dialog_est_phonenum').val(names);
        $('#dialog_invoice_phonenum').val(names);
    }
    else {
        if (typeof customer !== 'undefined') {
            customer.contacts = null;
        }
        $('#dialog_est_phonenum').val("");
        $('#dialog_invoice_phonenum').val('');
    }
}